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City of Huntsville Launches Huntsville Connect Mobile App for Service Requests

FOR IMMEDIATE RELEASE
March 19, 2014
Huntsville Connect(Huntsville, AL) - Huntsville Mayor Tommy Battle announced the official launch of the city's new mobile app, Huntsville Connect. This free download allows citizens to report quality of life issues to the City of Huntsville from their iPhone or Android mobile devices.

To use Huntsville Connect, residents with smart phones download the app, snap a photo of a problem and submit it to the City. The app uses GPS to identify the location, and the information is automatically routed to the appropriate City department for resolution. Citizens will be able to follow their issue from the time it is reported until it is resolved.

Currently, there are 25 different service requests that can be submitted through the application, including complaints about potholes, graffiti, illegal dumping, junk cars, and traffic signal problems. Huntsville Connect is also supported by a widget on the City's web site, www.huntsvilleal.gov/huntsvilleconnect, making it easy for residents to report items online as well.

"Huntsville Connect allows all of our citizens to be the eyes and ears of the City," said Mayor Battle. "It gives residents a convenient and efficient way to report issues on the go, beyond traditional office hours, and it enables the City to automatically and seamlessly respond. Problems can be reported quickly and accurately and the system follows the problem until it is addressed."

In addition to submitting new reports, residents can also use the app to stay up-to-date with requests they have already submitted as well as other concerns reported in their communities. Once the request is submitted, users will receive a confirmation e-mail from a Huntsville Connect customer service representative with a tracking number. They will also receive a follow-up e-mail when the request has been closed. Citizens can also track the status of their requests at any time through the app or on the web at www.huntsvilleal.gov/huntsvilleconnect.

Huntsville Connect is supported by SeeClickFix; the world's largest citizen-reporting platform.

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For more information, contact:

Kelly Cooper Schrimsher, Director of Communications, Office of the Mayor, 256-427-5006 (w), kelly.schrimsher@huntsvilleal.gov



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