1. Environment
  2. Water
  3. Sanitary Sewer
  4. Customer Services

Emergencies

To report a wastewater emergency during normal business hours, call Water Pollution Control at (256) 883-3719.

After normal business hours, call the Huntsville Police Department at (256) 722-7100.

 

NORMAL BUSINESS HOURS

8 a.m. to 5 p.m. Monday thru Friday, except on City-observed holidays.

WHAT IS A WASTEWATER EMERGENCY?

  • Sewage overflowing from a manhole or pipe

  • Visibly broken or damaged pipe or access manhole

  • Cover missing from a manhole

  • Alarm sounding/ light flashing at a wastewater pumping station or grinder pump

  • Pipe damaged while digging

WHAT IS NOT A WASTEWATER EMERGENCY?

  • Slow-draining bathtub
    (this is usually caused by blockage in the lateral pipe on private property, and is the owner’s responsibility – call a plumber for assistance)

  • Water seen leaking from a potable water (drinking water) supply pipe

  • Billing questions – call (256) 883-3719 during normal business hours

  • Creek or surface flooding

If your situation is not a wastewater emergency as listed above, call a licensed plumber for assistance.

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  • Phone:

    256-883-3719
  • Address:

    Water Pollution Control Office

    1800 Vermont Road SW

    Huntsville, AL 35802

    View Map
  • Email:

    Randall.Stewart@HuntsvilleAL.gov

    Randall Stewart

    Water Pollution Control Director

  • Hours:

    Monday – Friday, 8 a.m. – 5 p.m.

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