Huntsville Police hires independent firm to conduct citizen survey for reaccreditation process

Published on June 27, 2023

The Huntsville Police Department (HPD) has hired an independent firm to conduct a Citizen Satisfaction Survey. The Driscoll Group will mail 2,000 surveys to households within each Huntsville ZIP code.

The survey is conducted every two years as part of the Commission on Accreditation for Law Enforcement Agencies (CALEA) reaccreditation process. Responses will remain anonymous. 

First accredited by CALEA in 1996, HPD has successfully maintained its accreditation status for 27 years. The accreditation, which is considered the gold standard in public safety, is voluntary and serves to hold agencies accountable within the community and agency. It also helps departments maintain support from local government and reduces the risks of liability and exposure.