Huntsville Police to launch text survey following calls for service

Published on September 15, 2025

The Huntsville Police Department (HPD) will launch a new feedback initiative Monday, Sept. 22, sending text surveys to individuals after receiving assistance from HPD personnel.

Surveys will be sent within 24-72 hours after an officer, dispatcher or staff member provides help, either in person or by phone. Recipients may receive a text message with a secure link to the survey. Participation is voluntary, and all responses are anonymous and confidential.

The survey is designed to assess the quality of the service provided, including whether individuals felt heard, respected and supported. Respondents can also leave additional comments or suggestions to help HPD enhance its services.

“This is about listening and learning,” Chief Kirk Giles said. “When someone calls us for help, their experience matters. Every response from this survey will help us evaluate our performance and make improvements where needed.”

Feedback gathered through the survey will allow HPD to gain insight into how officers, dispatchers and staff serve the public and identify opportunities to support officer training and enhance community trust. HPD remains committed to being responsive and accountable to the community it serves.